Frequently Asked Questions

Fees & Payments

  • We accept payments by all major Debit/Credit cards as well as Interac e-transfers. If you would like to use e-transfers, we will require that the payment is made not later than 24 hours before your appointment.

  • Our services are usually covered under extended health benefits (Manulife, Sunlife, Desjardins etc.). Please verify with your insurance plan if you have coverage for a Registered Psychotherapist or Registered Psychotherapist (Qualifying) (College of Registered Psychotherapists of Ontario).

  • Our therapy interns offer sessions at an affordable rate of $125, and we can sometimes reduce this fee further in specific cases through a sliding scale. We also provide a special reduced rate of $80 per session for college and university students. Please contact us for more information.

  • Your appointment time is reserved exclusively for you. To ensure fairness and availability for all clients, we require 48 hours' notice for any cancellations or changes to your appointment. If notice is provided within this timeframe, no fee will apply. However, cancellations or changes made within 48 hours of the scheduled appointment will incur a cancellation fee equal to the full cost of the session.

Services

  • We offer in-person sessions (our office is located at 455 Spadina Ave, in downtown Toronto), online appointments or a combination of both, so that our work can fit your schedule and be most efficient. 

  • The sessions are usually 50 minute long, but we can discuss having 80 minute sessions if you'd like. Please let us know of your preference when you contact us.

  • It largely depends on the nature of what you are going through. You may have a concern that can be addressed in a few sessions. Or you may have more complicated issues that require about 20 sessions or more. You may even want maintenance sessions every few weeks. Please schedule a call with us so that we can discuss your goals and potential length of therapy.