Frequently Asked Questions


What forms of payment are accepted?

We accept payments by all major Debit/Credit cards as well as Interac e-transfers. If you would like to use e-transfers, we will require that the payment is made not later than 24 hours before your appointment.

Do you accept insurance?

Our services are usually covered under extended health benefits (Manulife, Sunlife, Desjardins etc.). Please verify with your insurance plan if you have coverage for a Registered Psychotherapist or Registered Psychotherapist (Qualifying) (College of Registered Psychotherapists of Ontario).

Do you offer sliding scale therapy?

At this point we are not offering sliding scale services.

Is there a policy around cancellation/rescheduling a session? If so, is there a fee?

Your appointment time is reserved exclusively for you. We ask all our clients to inform us of their need to reschedule/cancel a session within 48 hours of their scheduled appointment. If this request is received before 48 hours, there is no fee. However, if such a request is received after this timeframe, you will be charged a cancellation fee that is equal to the cost of a full session.


Do you work online or in-person?

We offer in-person sessions (our office is located at 455 Spadina Ave, in downtown Toronto), online appointments or a combination of both, so that our work can fit your schedule and be most efficient. 

How long does a session last?

The sessions are usually 50 minute long, but we can discuss having 80 minute sessions if you'd like. Please let us know of your preference when you contact us.

How many sessions will I need?

It largely depends on the nature of what you are going through. You may have a concern that can be addressed in a few sessions. Or you may have more complicated issues that require about 20 sessions or more. You may even want maintenance sessions every few weeks. Please schedule a call with us so that we can discuss your goals and potential length of therapy.